Return Policy
Our Return Policy was last updated on 11/21/2023.
At The Wild Gem, we take pride in delivering high quality natural products to our valued customers. However, we understand that issues can occasionally arise. If you receive a damaged product or if there is an error on our end, we are committed to resolving the situation promptly and to your satisfaction. Please review our return policy outlined below:
HI THERE
Thank you for visiting The Wild Gem!
1. Damage Products
If you recive a product that is damaged during transit or upon delivery, please take the following steps:
- Contact meg@thewildgem.com within 48 hours of receiving the product.
- Provide detailed information about the damage, including photographs.
- We will assess the situation and determine the appropriate course of action.
- Dependeing on the extent of the damage, we will either replace the product or provide a refund.
BASICALLY...
We want to make it right!
2. Errors on our End
In the event that we make an error with your order, such as sending the wrong product or an incorrect quantity, please follow these steps:
- Contact meg@thewildgem.com within 7 days of receiving the order.
- Provide relevant details about the error, including your order number and the specific issue.
- We will investigate the mattera and determine the best solution.
- If the error was our fault, we will either send you the correct product or issue a refund.
3. Conditions for Return
- Returns for damaged products or errors on our end must be requested within the specified timeframes mentioned above.
- The product must be unused and in its original packaging.
- We reserve the right to refuse a return if the damage is a result of customer mishandling or negligence.
Questions?
If you have any questions or require further assistance, please don't hesitate to us at meg@the wildgem.com. We are here to help and ensure your satisfaction.
Changes to this Policy
The Wild Gem reserves the right to update our return policy at any time.
HI THERE
Thank you for visiting The Wild Gem
QUESTIONS?
email: meg@thewildgem.com
