Returns.

At The Wild Gem™, we take pride in delivering high-quality natural products to our valued customers. We understand that issues can occasionally arise, and we want you to feel confident trying something new. Our policy is organized by product type, since the right resolution depends on what you're returning.

Category 1: Consumable & Opened/Used Products

Powder serums · deodorant · essential oil blends · dish soap

If a product isn't the right fit for you — a skin reaction, a scent you don't love, or it simply doesn't perform as expected — contact meg@thewildgem.com within 14 days of delivery. We'll offer store credit toward a different product or size.

Because these are consumable, personal-use products, we're unable to accept them back for a refund once opened.

Category 2: Aroma Moments Charms & Necklaces

If unused and in original packaging, contact us within 14 days of delivery for store credit. Return shipping is the responsibility of the customer.

A functional issue — such as a clasp that fails or a scent pad that won't hold scent — is treated as a defect and handled regardless of timeframe (see Damaged Products below).

Category 3: Handmade Brooms & One-of-a-Kind Items

These items are final sale due to the natural variation inherent in handmade materials and form — each piece is unique, and what you see is what you get.

Damage sustained in transit is still covered under our Damaged Products policy below.

Damaged Products

If you receive a product that is damaged during transit or upon delivery, please take the following steps:

- Contact meg@thewildgem.com within 48 hours of receiving the product.

- Provide detailed information about the damage, including photographs.

- We will assess the situation and determine the appropriate course of action.

- Depending on the extent of the damage, we will either replace the product or provide a refund.

Errors on Our End

In the event that we make an error with your order, such as sending the wrong product or an incorrect quantity, please follow these steps:

- Contact meg@thewildgem.com within 7 days of receiving the order.

- Provide relevant details about the error, including your order number and the specific issue.

- We will investigate the matter and determine the best solution.

- If the error was our fault, we will either send you the correct product or issue a refund.

General Conditions

• All requests must be made within the timeframes specified above.

• Products (where applicable) must be unused and in original packaging.

• We reserve the right to refuse a return or credit if damage results from customer mishandling or negligence.

Questions?

If you have any questions or require further assistance, please don't hesitate to us at meg@thewildgem.com. We are here to help and ensure your satisfaction.

Changes to this Policy

The Wild Gem reserves the right to update our return policy at any time.

Our Return Policy was last updated on 08/20/2026.